I don't know if anyone can help with this, I have recently come across an issue with an EMIS LV practice suddenly not being able to access the ICE Desktop. 

They have been successfully using Online Testing from the clinical system for the last few months and then last week everybody in the practice is unable to launch the desktop from EMIS LV they get an error message "Is not a valid integer". 

If they attempt to reconfigure their individual passwords in EMIS LV they then get a code 20 error.  This has been raised with EMIS who are stumped and have said they have never seen this before.

Has anyone ever seen this error before?  If so does anyone know of a resolution?

Many Thanks

Sarah

Dear Sarah,

I have seen this 'is not a valid integer' at quite a few practices with EMIS lately, I've requested EMIS to let me know what this means and how this could be prevented with future practices, but as you say they don't seem to know what's causing this.

I found that the only way they can fix this is by doing a total re-install of the interop config file on EMIS (this shouldn't take too long). The quickest this problem was resolved at a practice for me was within 20mins, and the longest it took (so far) was about 2hrs.

If/when I hear back from EMIS as to a resolution, I shall post it here.

Many thanks,

Nico

Sunquest - Implementation Specialist.